This Privacy Policy explains how LoanLabs collects, uses, and shares your information when you use our services at www.loanlabs.com. By using our services, you agree to this Privacy Policy. We may update this policy from time to time, and your continued use constitutes acceptance of changes.
We collect business information including company details, financial statements, bank statements, business plans, property details, and other business documentation. We collect personal information including names, job titles, contact details, addresses, dates of birth, and identification numbers for anti-money laundering compliance. We automatically collect technical information including IP addresses, browser information, device identifiers, and usage data such as pages visited and actions taken. We may also receive information from credit reference agencies, identity verification services, public registers, and other third parties you've authorized.
We use your information to provide our services, process applications, and facilitate funding. Our legal bases include contract performance for service delivery, legitimate interests for fraud prevention and service improvement, legal obligations for regulatory compliance, and consent for marketing. We verify identities, conduct credit checks, match requirements with lenders, create anonymized analytics, and maintain platform security.
We share information with lenders when you apply for funding, credit reference agencies for verification, identity verification and fraud prevention services, professional advisors involved in transactions, service providers who process data on our behalf, and regulatory authorities when legally required. In a business sale, data would transfer to the new owner. We may transfer data internationally as necessary for our services. We never sell personal data to third parties.
We implement technical and organizational measures to protect your data including encryption, access controls, regular assessments, and staff training. No internet transmission is completely secure, but we follow industry standards to protect your information.
We retain data as long as necessary for our services and legal obligations. Account information is kept while active plus 7 years after closure. Loan application data is retained for 7 years after completion or rejection. Marketing data is kept until you unsubscribe. Anonymized data may be retained indefinitely.
You have rights to access, correct, or delete your data, object to processing, restrict processing, and data portability. You may withdraw consent where we rely on it. You can also complain to supervisory authorities. To exercise rights, contact us as detailed below.
We use essential cookies for functionality, analytics cookies to understand usage, and marketing cookies for relevant advertising. You can control cookies through browser settings, though some features may not work without them.
We may send marketing about our services where you've consented or we have legitimate interests. You can unsubscribe anytime through email links or by contacting us. Service messages aren't affected by marketing preferences.
We may update this policy and will post changes on our website. Check periodically for updates. Continued use after changes means acceptance.
For questions about this Privacy Policy or to exercise your rights, write to: LoanLabs, 71 Shelton St, Covent Garden, London, United Kingdom, WC2H 9JQ.